How do you package prints?
To prevent any damage during shipping, we carefully pack unframed prints between sheets of corrugated cardboard or foamcore. Framed and aluminum prints are shipped with cardboard corners, bubble wrap, and other packing materials inside heavy-duty cardboard boxes or wood crates. All packages are insured and labeled with special handling instructions.
What are your shipping rates?
Shipping rates are automatically calculated at checkout by UPS and USPS.
Do you ship internationally?
At this time, we do not ship internationally.
When can I expect my order to arrive?
Depending on our photo tour schedule, unframed prints ship within two weeks of receipt of your order and arrive 2-7 days after they have been shipped, depending on the shipping service selected and size of the print. Because framed and aluminum prints require custom work, they arrive approximately 2-3 weeks after we receive your order. We send a shipping confirmation with a tracking number via email once your artwork has been shipped. If we are on a photo tour when your order is placed, it's possible that shipping will be delayed. We will notify you if there will be a delay with your order.
Why am I charged more than the postage amount on my package?
The postage amount on your package is for shipping only. Handling costs include packing materials, insurance, and signature upon delivery service.
What if a print is damaged during shipping?
All prints are shipped with a tracking number so we can quickly determine what happened to your print. Please keep all original packaging and materials that arrived with the print and note that it's the buyer's responsibility to file an insurance claim with the shipping company if a print is damaged.
For damaged unframed prints, take a photograph that clearly shows the damage and send it to: email@example.com with "Return" and your invoice number in the subject line. We will ask you to destroy the original image by tearing it up and send us a photograph of the destroyed print. We will then replace the print within fourteen days.
For damaged framed and aluminum prints, take a photograph that clearly shows the damage and send it to: firstname.lastname@example.org with "Return" and your invoice number in the subject line. We will then send you a postage-paid shipping label to return the damaged print. Framed and aluminum prints must be returned with the original packaging. Once we have received the returned package, we will replace it within fourteen days.